What are you looking for?
Guest Log In
Business Log In
What is CellarPass?
Winetasting 101 Tips
CellarPass Help Center
Get quick answers to common questions
Lost Password & Account Info
CellarPass Guest Account
What do I do if I have forgotten which email address I used?
Does CellarPass recognize when I'm a special club member with the property?
Does CellarPass protect my privacy and personal data?
How can I retrieve my lost password?
Are Reservations Instantly-confirmed on CellarPass?
Why Am I Required to Complete COVID-19 Questionnaire?
Can I make changes to my reservation online?
Can I reschedule my reservation online?
Can I cancel my reservation online?
Why do I have to book reservations for your featured properties?
How long does it take to receive a confirmation or purchase receipt email?
Why do some properties required a credit card to book?
Can I book a reservation directly with the property?
Can I call CellarPass about my reservation?
I'm a hospitality professional, can I book on behalf of my guests?
Why do you not have properties or events in all states?
Why can't I book back-to-back reservations?
Tickets & Passports
Credit Card on File Guidelines
Locating My Ticket Purchase
Where are my tickets & passports?
I don't recognize this CellarPass charge on my credit card statement
Can I change the information on my ticket after purchase
How do I confirm my ticket purchase went through?
Can I get a refund on my ticket purchase?
Can I buy tickets to any special events?
Contacting Event Host- Ticketing & Passports
Reviews & Comments
What are the Experience Reviews?
How can I leave a review about my visit?
CellarPass Business Subscriptions
Does CellarPass Offer Training on Subscription Plans?
How Do I Sign-up for CellarPass as a Business Owner?
Importing Reservations from OpenTable
Importing Reservations from Tock
Importing Reservations from VinoVisit
Tips for Webdesigners
CellarPass' Commitment to Access to All
Installing the CellarPass v3.01 Widget via iFrame for Webdesigners
Setting Up Google Tag Manager for Google Enhanced eCommerce (Reservations)
Facebook Pixel Integration
Business Professional Tips & Tricks
The Delicate Balance of Managing a Special Event in Crisis
Properly Communicating Business Closures Tips & Tricks
CellarPass Business Apps
Connecting CellarPass to Your Zoom Pro Account
Checking In Ticketed Guests via Guest Link Pro Using Guest List Mode
CellarPass Guest Link Pro App
Using Guest Link Pro to Check in Passport Guests
Learn More About CellarPass Guest Link Pro (Business Use Only)
Configuring the CellarPass Guest Link Pro App for iOS & Android (Business Use Only)
Forgot Password (Guest Link App)
CellarPass Table Pro App
Learn more about CellarPass Table Pro
Downloading & Configuring the Table Pro iPad App
Forgot Password (Table Pro App)