CellarPass Help Center

At CellarPass, we recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.

Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. In order to process a ticket purchase or book a reservation, we may need your name, home or other physical address, including street name and name of city or town, email address, telephone number and at times a credit card number when required. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes that is disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.

In the event you wish to change any of your personal information or reservation, please log into your CellarPass account by clicking the "My Account" link at the top of the homepage located at www.cellarpass.com.

We comply with the Federal laws in sending offer driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 1-10 days of receipt of request to Opt-Out or unsubscribe by logging into your CellarPass account and update your email preferences. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our database.

All reservations must be placed by a person 21 years of age or older. Verification of age is required upon arrival. Any person visibly intoxicated person will not be allowed to attend any event and is subject to cancellation fees outlined in the destination's cancellation policy. Failure to produce age verification forfeits the right to attend an event until identification is produced.

Note: In the event that your credit card was charged for a ticket purchase or reservation, you must make contact the event's host directly to resolve any payments, charges, credits or disputes. Please do not contact CellarPass for a refund request as we cannot assist you.

If you need to inquire about your reservation or ticket purchase, we recommend that you log into your CellarPass account by clicking the “My Account” link located at the top of our website. In this section, you can confirm your reservation details or you can contact the destination directly as outlined in your confirmation email.

CellarPass cannot assist you with rectifying issues with your reservations or ticket purchases.